SNA’s Support Team
SNA’s support team is made up of consummate professionals and subject matter experts in fields that intersect the disciplines of data science, data management, project and program management, and the practical application of digital technology in solving the latest information management challenges. While their areas of expertise may vary, their commitment to customer-focused support and their knowledge in applying the unique and powerful capabilities of Proteus and Envision to the present challenges facing government agencies and businesses distinguishes what they have in common.
Brian Rhodes is a Proteus Technical Support Specialist for SNA Software. He supports the U.S. Space Force’s Space Systems Command (SSC) at Los Angeles Air Force Base, and its dependencies. As such, he provides detailed technical and training support for Proteus users across the Center, supporting government oversight of mission critical systems that provide budgetary control of Space Force contracts totaling more than 15 billion dollars.
Previously, Mr. Rhodes served in the United States Air Force for twenty years before retiring in January 2005 as a Master Sergeant. During his career he was stationed at Lackland AFB, Texas, RAF Upper Heyford, United Kingdom and Los Angeles AFB, with deployments to Riyadh, Saudi Arabia during Operation Desert Fox and Operation Southern Watch. Upon retiring from the Air Force, he took on the responsibility as the Communications Focal Point for Los Angeles Air Force Base.
He was awarded the Air Force Meritorious Service Medal with two bronze oak leaf clusters, Air Force Commendation Medal, Joint Forces Achievement Medal, Air Force Achievement Medal, Air Force Good Conduct Medal with silver and bronze oak leave clusters, and the National Defense ribbon with bronze star. As an Air Force Combat Communications specialist, he received the Air Force Communications and Information Professional of the Year award in 1990, 1996, 2000, 2001, and 2003. He also received the Air Force Command, Control, Communications and Computer Association Achievement Award and Air Force Leadership and Management Academy Distinguished Graduate Award (1997).
Mr. Rhodes has completed a Bachelor’s Degree in Business Management Information Systems from the University of Phoenix (Honors).
Chris Hassler is a senior technical support specialist primarily currently dedicated to providing and managing support for NASA programs. He is an astronomer by education and a data analyst and data transformation subject matter expert by vocation.
Chris graduated from the California Institute of Technology and has been an IT consultant for nearly 30 years. Early on, he was an early adopter of object-oriented programming languages and later moved into data and business analysis and project management.
He has done extensive work with the federal government, particularly at the Defense Contract Management Agency (DCMA) within the U. S. Department of Defense. It was there that he was the lead in developing the UN/CEFACT XML standard that was incorporated into the Integrated Program Management Report (IPMR), and was first exposed to Proteus.
After productive employment with leading consulting firms where his expertise in data transformation was highly sought, he made the decision to join the SNA team. We–and our customers–are glad he did.
Amanda is a Software Support Specialist at SNA. She utilizes 20 years of customer service and software skills building a well-deserved reputation for providing exceptional support. Prior to joining SNA Software, Amanda served in an IT Administrative and Project Management role at the Defense Finance and Accounting Service (DFAS), leading project teams.
She worked for 10 years as a commercial photographer, and has traveled and worked abroad in South Korea. She has spent many years in the non-profit sector, responsible for orchestrating technical training sessions and hosting workshops. Amanda continues to use her passion for helping others by volunteering at local community service organizations like Habitat for Humanity and the Cleveland (OH) Comedy Festival.
She is a graduate of Roanoke College with a B.A. in International Relations. She has a host of language skills which, she asserts, provides her the ability to confidently say the wrong thing–poorly–in multiple languages, thus providing the basis for her longing to once again travel widely. When she isn’t hiking with her husband, two boys, and dogs, she is watching way too many murder mysteries.
Amanda’s rescue dog Daisy is the laziest, spoiled dog. Lucky for SNA customers, Amanda is more responsive than Daisy. To the right is a photo of Daisy in her favorite position.