Last updated on March 1, 2020.
Who we are
Our website address is: https://sna-software.com.
What personal data we collect and why we collect it
When visitors leave comments on selected pages on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
SNA Software ® collects personal information from contact forms to support its mission in helping people expand their use of project management data in order to save money, improve productivity, and improve both profitability and efficiency. The categories of information collected will depend on your interactions with SNA Software®:
Contact information. Name, employer, title, e-mail address, physical address, phone number, and similar contact info.
Payment information. Credit card number, banking information, and billing addresses.
Third Party data. SNA receives personal information from third party partners and organizations in which they have received permission to provide that information, which usually consists of contact information. We do not collect or purchase social networking information, though we will use third party information from our own social networking sites.
Images, video, and other recordings. SNA participates in and sponsors events across North America. If you are an attendee, your image may be captured in a photo, video, or in a recorded setting. When you call SNA customer service, your call may be recorded and a transcript of that call may be saved.
If you decline to allow SNA to collect and save the information delineated above, we may be unable to provide the level of service and support that you expect for our products and services.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share data on this site with third parties, except for subcontracted or 1099 employees who are perform specific work for SNA Software LLC. In all cases these personnel are covered by non-disclosure agreements and receive only that information that is required on a need-to-know basis.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Any questions regarding any contact information we may have about you can answered by calling or e-mailing us at the contact information on the footer of this website and on the Contact Us page.
How we protect your data
SNA Software® has instituted NIST 800-171 security procedures. SNA has appropriate physical, electronic, and systems procedures in place to safeguard personal, company, and corporate information. While no company can completely guarantee that a breach cannot occur, particularly given the technology of third party state actors, SNA has employed appropriate measures to safeguard customer information based on the level of sensitivity and possible damage such disclosure may engender.
What data breach procedures we have in place
All computers and other electronic storage devices containing personal and sensitive customer information are stored on encrypted drives that minimize the amount of information that can be collected even if a breach occurs. SNA Software® employs a third-party encryption method for internal and sensitive e-mail communications. Our physical connections to the internet are protected by physical and electronic firewalls and the use of VPN. Highly sensitive information that requires storage is air-gapped. Two-step login procedures are employed for access to internal systems. Anti-virus and anti-spyware monitoring is employed on SNA electronic devices. Customer information provided through technical support is not saved past the period required to address the specific requirement of the effort. Physical procedures are in place to ensure that conversations and other communications involving customer proprietary, competition-sensitive, and personal information are not compromised in public.
How to Contact Us
SNA Software®, LLC is a small, veteran-owned software company. To find methods of contacting us, please go to our contact page.